SHIPPING POLICY

1. Delivery Coverage

We provide direct home delivery for all customers who purchase handmade canvas tote bags via our website.

2. Shipping Fee

A flat shipping fee of 35,000 VND applies to all orders. This fee will be clearly communicated and confirmed with you before you proceed to payment and shipment.

3. Delivery Time

Delivery typically takes 1–3 business days, depending on the destination.
Delays may occur due to unforeseen circumstances such as bad weather, traffic disruptions, or logistical issues.

4. Delivery Responsibility

We are fully responsible for your tote bag order during transit. This includes:

  • Risk of loss or damage until the product is received by you.

  • You should inspect the product at the time of delivery.

  • If you discover any issues (damage, wrong item, defects), please inform the delivery staff and contact our customer support hotline immediately.

After the delivery is signed for without any notes, we are not responsible for any return or complaint due to visible issues like scratches, dents, or wrong items.

If you choose your own courier service, you bear the full responsibility for any risks and fees incurred during transit.

5. Additional Conditions

  • Any tolls, entry fees, or parking fees at apartment buildings are to be paid by the customer.

  • Delivery is made only to the recipient registered at the time of purchase. We may refuse delivery if the recipient’s identity is unclear or changed without notice.

  • Inaccessible or unsafe delivery locations (e.g., remote areas, high-risk locations) may lead us to refuse delivery.

  • In cases of force majeure (e.g., natural disasters, bridge failures), we are not liable for delivery delays or inability to deliver.

  • If the customer refuses the order after successful delivery to the agreed address, the customer must bear the return shipping costs.

  • For bulky items requiring upstairs delivery with no elevator, customer assistance is appreciated.

  • On holidays or special events with traffic restrictions, delivery times may vary. We will contact you in such cases to agree on an adjusted schedule.